The Concise Guide to Telephone Tactics


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1. Always know the

I'd recommend using a free tool instead. The global indication of a link is an underline, but there are additional methods for visualizing links. Making sure links look like links is important regardless of the means. But part of this is also writing clear link text so the user has a proper understanding of what clicking the link will do.

Rasterizing here means is converting text into an image format. Often mediocre marketing tactics will include placing a graphic onto a page with words on it that could be coded as an example. This prevents the text from wrapping responsively, being readable accessibility tools, and rendering clearly at different screen sizes.

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency - CallMiner

I've found this rule to be the most difficult to follow. For instance, field labels look bizarre at 16pt. So how you incorporate this is up to your judgment given your users, their devices, and your priority of visual balance and accessibility.

Cold Calling 101: 13 Steps to Cold Calls That Work!

But the general rule is that you're super safe if your text is 16pt or larger assuming good contrast. The contrast tool linked to earlier can help with this rule as well. Sections of content should be labeled with headings, but there should be a validation that the hierarchy of headings is being used correctly.

Utilizing different levels of headings H1-H6 to make the content tree clear is important. While there are exceptions to some of these rules e. Input fields need descriptive labels that remain visible during input.

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Icon labels can be okay if they're universally recognized e. Some fields have very specific requirements.


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Passwords require a capital letter, a text thread has a character limit, etc. These have to be communicated to the user, and the form should let them know if there are errors or successes on these fields. But don't rely on color to demonstrate different states red for warning, green for success, etc. Pair colors with icons or descriptive text. It's much harder to scan or keep track of your place on a form that flow smoothly from top to bottom. Input fields should be stacked vertically unless they explicitly flow together city, state, ZIP for instance.

Putting an asterisk beside a field label has become universal language for "required". Best practice is put the asterisk to the left of the label text. Often the lines blur between accessibility and just good UX. And, frankly, that's okay. Be aware of how each talks about the problems you can help them with. Be curious about who visits your site, what those people do on your site, what content they prefer and what questions they ask you. If you discover they represent the wrong traffic for your business, do something about that. Use data from your site to ensure that your website is working hard on behalf of your business.

If you're getting a lot of traffic and none of it is converting, develop a better offer. If you aren't generating enough traffic, review whether you need to develop deeper content, increase your publishing frequency or both. Track your goals and use that data to improve your results.

Checking yourself and your important search terms on Google every so often. See what comes up; see what is relevant to you. Think how you might incorporate more relevant keywords and topics so you have a chance to get found online. Typically, people searching on those terms know you already. Ideally, you want to connect with customers who don't yet know about you, who are still figuring out what kinds of solutions are possible.

Confirming that your content strategy includes social media and that you regularly share your content and interact, too!

Mastering difficult conversations

Successful inbound marketing depends on regularly converting that traffic into leads. You do so with content offers that interested prospects can sign up for. Creating a frictionless path between Call-to-Action buttons, landing pages and offers. Friction generates a sense of unease or lack of trust in what you offer. Make sure that the words used in the link or the call-to-action button relate to those used in the landing page title and copy. Make it easy.

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Clear, concise and upfront in your value proposition, and also consistent. Make sure your creative supports the goal of the page. Short and sweet and to the point in your landing page. Be compelling in your page header. Use bullets to highlight benefits and stay focused on your goal: to convince your prospect to download your offer. Supporting the purpose of your landing page: to convince your visitor that your offer is worth completing a form and sharing an email address and possibly other information.

That means that the page includes no navigation, no menu options which might offer distractions and an alternate path through your site which bypasses the offer. Deliberate about the information requested on your landing page form.

Evaluate your offer and determine which is the best form to combine it with. Form fields help you qualify leads. Generally, the fewer the fields the greater the number of form completions and the less qualified the entries. Customizing your form submission button to say something other than "submit. Your prospects will appreciate it! Optimizing Your Landing Page. You probably want your landing page to get found in search results so make sure you have a descriptive page title, a meta description that is relevant not to mention copy that is keyword rich and meaningful to other similar prospects.

Comfortable that you have enough relevant offers based on your personas' buying stages to create compelling campaigns and nurturing email sequences. With successful inbound marketing, you expect to close qualified leads into customers. Aware what makes for a sales qualified lead. Work with your sales team to understand which are critical characteristics that marketing needs to be considering and addressing to ensure that a prospect is marketing qualified. Do you need different blog content? Do you need new or different offers?

Do you need to ask additional questions on your forms? Regularly communicating with your contacts. Regularly purge invalid emails; requalify inactive ones. Use lists to segment your database into like groups to make for more relevant communications.

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Comfortable with the SMART goals you've set for closing customers - and have enough traffic and leads to convert in your pipeline. Coordinating with sales so they are reaching out to qualified leads for a conversation. Encouraging sales to make use of marketing intelligence that shows how leads interact with your website and your content.


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  4. Successful inbound marketing is data-driven and practical. If it doesn't benefit your business, you need to rethink your strategy and your priorities. This also helps with prioritizing. Regularly Testing to determine what you might improve. This includes emails, landing pages, Paid Search ads, blog article titles, types of offers, etc.

    Never getting too comfortable. Stay humble and curious so you can always learn and improve. By now, you realize that great content matters intensely for your website and business blog, and publishing regularly and consistently over time is a priority. As easy as that is to say, feeding the content machine can feel overwhelming once the routine sets in if you don't have a process in place.

    The Concise Guide to Telephone Tactics The Concise Guide to Telephone Tactics
    The Concise Guide to Telephone Tactics The Concise Guide to Telephone Tactics
    The Concise Guide to Telephone Tactics The Concise Guide to Telephone Tactics
    The Concise Guide to Telephone Tactics The Concise Guide to Telephone Tactics
    The Concise Guide to Telephone Tactics The Concise Guide to Telephone Tactics
    The Concise Guide to Telephone Tactics The Concise Guide to Telephone Tactics
    The Concise Guide to Telephone Tactics The Concise Guide to Telephone Tactics
    The Concise Guide to Telephone Tactics The Concise Guide to Telephone Tactics
    The Concise Guide to Telephone Tactics

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